Privacy Policy – Lumina Springs

Lumina Springs is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This policy explains how your data is collected, used, stored, and protected when you interact with this website or engage with Lumina Springs services.

Who we are

Lumina Springs provides training, reflective spaces, supervision, and professional development for occupational therapists and organisations.
For the purposes of data protection law, Lumina Springs is the data controller.

What information we collect

We may collect and process the following information:

Contact details (such as name, email address, organisation)
Information you provide when making an enquiry or booking a call
Booking and payment information (processed securely by third-party providers)
Website usage data (such as pages visited), collected via cookies or analytics tools

We only collect information that is relevant, necessary, and proportionate.

How your information is used

Your information may be used to:

Respond to enquiries or contact requests
Arrange and manage bookings, training, or services
Provide information about Lumina Springs offerings you have expressed interest in
Maintain accurate records for professional, legal, and accounting purposes
Improve the website and user experience

Your data will never be sold or shared for marketing purposes.

Lawful basis for processing

We process personal data under one or more of the following lawful bases:

Consent – where you have actively provided information or opted in
Contract – where data is required to deliver a service you have requested
Legal obligation – where record-keeping is required by law
Legitimate interests – where processing is necessary and does not override your rights

Data storage and security

Your data is stored securely using reputable, GDPR-compliant systems. Reasonable technical and organisational measures are in place to protect against unauthorised access, loss, or misuse.

Only those who need access to your data for legitimate purposes will have it.

Third-party services

Lumina Springs may use trusted third-party services to support website hosting, booking systems, email communication, payments, or analytics. These providers only process data on our instructions and are required to meet data protection standards.

Examples may include:

Website hosting platforms
Booking and scheduling systems
Secure payment processors
Email communication tools

How long we keep your data

Personal data is retained only for as long as necessary to fulfil its purpose or meet legal and professional obligations. When data is no longer required, it is securely deleted.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (where applicable)
Object to or restrict processing
Request data portability
Withdraw consent at any time

To exercise your rights, please get in touch using the contact details below.

Cookies

This website may use cookies to support basic functionality and understand how visitors use the site. You can manage or disable cookies through your browser settings.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in services or legal requirements. The most current version will always be available on this website.